Terms and Conditions

1. Acceptance of Terms

By accessing or using the website located at springfieldconcretecompany.com (the "Site"), or by engaging Precision Springfield Concrete Company ("Company," "we," "us," or "our") for any concrete contracting services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use the Site or engage our services.

2. Services Description

Precision Springfield Concrete Company provides concrete contracting services to residential and commercial customers in Springfield, Massachusetts and surrounding communities in the Pioneer Valley and northern Connecticut. Services include but are not limited to: concrete driveway installation, patio construction, sidewalk building, garage floors, foundation work, retaining walls, decorative concrete, concrete cutting, and related flatwork.

All work is performed by or under the direct supervision of licensed personnel holding a Massachusetts Construction Supervisor License (CSL) and registered under the Massachusetts Home Improvement Contractor (HIC) program. The Site is provided for informational purposes and to facilitate estimate requests. It does not constitute a binding contract or offer of service.

3. Estimates and Pricing

Estimates provided by the Company, whether submitted via email, phone, or written quote, are valid for 30 days from the date of issuance unless otherwise specified in writing. Estimates are based on information available at the time of assessment and are subject to change if site conditions differ materially from what was represented or observed during the estimate process.

Final pricing is set forth in a written contract signed by both parties prior to the commencement of work. No verbal agreement or website inquiry constitutes an agreement to perform work at any particular price. Price adjustments may apply if the scope of work changes, unforeseen site conditions are encountered, or material costs change significantly between the estimate date and project start date.

4. Scheduling and Project Timelines

Project scheduling is subject to weather conditions, ready-mix concrete delivery availability, permit processing times, and crew scheduling. Concrete work cannot be performed in temperatures below 40 degrees Fahrenheit without cold-weather precautions, and certain finishes require temperatures above 50 degrees Fahrenheit. The Company will make reasonable efforts to meet agreed-upon project start dates but is not liable for delays caused by weather, material supply issues, permit delays, or circumstances outside our control.

Customers are expected to ensure that the job site is accessible, cleared of obstacles, and that any required locate (Dig Safe) calls have been completed at least 72 hours before the scheduled start of excavation work. Failure to prepare the site may result in rescheduling and potential delay fees.

5. Payment Terms

Payment terms are specified in the written project contract. Standard terms for residential projects are: a deposit of up to 30% due upon signing the contract, with the balance due upon substantial completion of the work. For larger commercial projects, a progress payment schedule may be used.

Accepted forms of payment include check, ACH bank transfer, and credit card. Credit card payments may be subject to a processing fee as disclosed in the contract. Invoices not paid within 30 days of the due date are subject to a late charge of 1.5% per month (18% annually) on the outstanding balance.

The Company reserves the right to place a mechanic's lien on the property in accordance with Massachusetts General Laws Chapter 254 in the event of non-payment.

6. Permits and Compliance

Where a building permit or Department of Public Works approval is required under the City of Springfield's regulations or the Massachusetts State Building Code (780 CMR), the Company will apply for such permits as part of the project scope and include the cost of permit fees in the project estimate. The customer is responsible for providing accurate property information and for ensuring that no existing violations, easements, or deed restrictions prevent the proposed work. The Company is not responsible for delays attributable to municipal processing times beyond our control.

7. Warranty

The Company warrants that all work will be performed in a workmanlike manner and in substantial conformance with the written project specifications. We provide a one-year warranty on labor for workmanship defects reported in writing within the warranty period. Materials are subject to manufacturer warranties where applicable.

The warranty does not cover damage resulting from: misuse, abuse, or physical impact by the customer or third parties; salt or chemical application contrary to post-installation care instructions; tree root growth or soil movement unrelated to the original installation; or normal weathering and minor surface variation inherent to concrete as a natural material. Concrete surfaces may develop minor cracks, color variations, and surface texture changes over time; these characteristics do not constitute defects under this warranty unless they impair the structural integrity or intended use of the work.

8. Limitation of Liability

To the fullest extent permitted by law, the Company's liability for any claim arising from our services is limited to the total amount paid by the customer for the specific project giving rise to the claim. The Company is not liable for indirect, consequential, incidental, or punitive damages of any kind, including lost profits, loss of use, or property damage unrelated to the contracted work. This limitation applies whether the claim is based on contract, tort, warranty, or any other legal theory.

9. Dispute Resolution

In the event of a dispute arising from a residential project, the customer may have rights under the Massachusetts Home Improvement Contractor (HIC) program, including access to the state's Guaranty Fund. We encourage customers to contact us directly first to resolve any concerns before initiating a formal complaint.

Any dispute not resolved informally shall be submitted to binding arbitration under the rules of the American Arbitration Association, conducted in Hampden County, Massachusetts, before a single arbitrator. The arbitrator's decision shall be final and may be entered as a judgment in any court of competent jurisdiction. Nothing in this section prevents either party from seeking emergency injunctive relief in a court of competent jurisdiction.

10. Governing Law

These Terms and Conditions and any contract for services are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions. Any legal proceedings not subject to the arbitration provision above shall be brought exclusively in the state or federal courts located in Hampden County, Massachusetts.

11. Site Use and Intellectual Property

All content on the Site, including text, images, and design elements, is the property of Precision Springfield Concrete Company or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any Site content without our prior written permission. Use of the Site for any unlawful purpose or in any manner that could damage, disable, or impair the Site is prohibited.

12. Modifications

The Company reserves the right to modify these Terms and Conditions at any time. Updated terms will be posted on this page with a revised effective date. Your continued use of the Site or engagement of our services after any modification constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

13. Contact

Questions about these Terms and Conditions may be directed to: